Shipping policy

Shipping Policy

Thank you for choosing Hearth Trade. We strive to provide a reliable, efficient, and transparent shipping experience across Australia so you can start cooking with heirloom cast iron without delay. Please review our shipping policy details below.

1. Shipping Fees

We proudly offer Free Standard Insured Shipping on all eligible cast iron skillets, Dutch ovens, carbon steel pans, hearth gloves, and cookware care tools delivered across Australia. There are no hidden handling fees or unexpected surcharges added at checkout.

2. Order Processing Time

  • Each cast iron vessel and hearth accessory undergoes casting surface smoothness audits, lid rim seating checks, organic oil seasoning inspections, and heavy-duty shock-resistant packaging prior to dispatch.
  • Processing Time: 1 - 3 business days (Monday to Friday, excluding Queensland public holidays).
  • Orders placed over weekends or observed national holidays will begin processing on the following business day.

3. Estimated Delivery Time

  • Transit Time: 7 - 14 business days across Australian metropolitan and regional delivery zones via standard carrier networks.
  • Please note that transit times are carrier estimates and may vary slightly depending on your state destination, remote regional postal routes, seasonal freight volume peaks, and courier parcel handling for dense heavy-metal cookware shipments.

4. Heavy-Duty Anti-Fracture Packaging & Order Tracking

To safeguard heavy cast iron rims and handles from transit drops or impact fractures, all Hearth Trade cookware is sealed in moisture-barrier rust-preventative sleeves and cradled inside custom-molded high-density foam blocks within reinforced double-wall corrugated cartons. Once your package has been dispatched, a shipment confirmation email containing a carrier tracking number will be sent to the email address provided at checkout. You can use this tracking number to monitor your shipment online.

5. Delays and Exceptions

While we make every effort to ensure timely delivery, unexpected external delays may occasionally occur due to extreme weather disruptions, regional transport hub backlogs, or rail/road freight interruptions. Hearth Trade is not liable for external carrier delays, but our support team will actively assist you in tracking your parcel to resolve any delivery issues.